FAQ coronavirus

Frequently asked questions coronavirusFrequently asked questions coronavirus

Following the recent news regarding the coronavirus we can imagine you may have some questions relating to your holiday. On this page we will keep you up to date with the most recent developments.

Please note! The measures and protocol mentioned below are subject to change as the situation develops. Therefore, we ask you to regularly check our site for the latest information from FarmCamps.

Waiting times Customer Service

We are currently receiving a lot of questions via our Customer Service, which means that the waiting times may be longer than you are used to from us. We apologize for the inconvenience, we do everything we can to help everyone as good as possible.

Our customer service department can be reached on weekdays between 10am and 5pm. We kindly request you to submit your queries via e-mail to our reservations department at reservering@farmcamps.nl. We will reply to your e-mail as quickly as possible. You help us and other guests by mentioning the following details in your e-mail:

  • The reservation number of your booking

For concrete rebooking requests: 

  • Location
  • Farm
  • Tent type
  • The desired date for your rebooking.

Last updated: Thursday April 2nd 2020 18:45

Can I still book my holiday?

Can I still book my holiday?Can I still book my holiday?

Yes, you can book your holiday and can be guaranteed that you can change your holiday period free of charge should this be needed due to the current or future measures related to the coronavirus.
We cannot predict the future but we will keep a close eye on how the coronavirus develops and what the impact could be on your holiday. Should the situation change in such a way that your holiday cannot go ahead, then you can change your holiday booking free of charge. Please refer to the terms and conditions and the situation per region (if available) on the bottom of this page.

Are the FarmCamps farms open?

Are the FarmCamps farms open?Are the FarmCamps farms open?

This is a very fair question. Our FarmCamps farms are predominantly open, with the exception of Zeeland, South-Holland and North-Brabant, where local authorities have decided otherwise. If the situation changes in a region booked by you, this will be stated at the bottom of this page.

We follow the guidelines of the RIVM (Dutch health authorities). Our farms are small-scale with lots of space both on the farm itself and in between the tents (on average at least 5 meters). For a stay at our FarmCamps locations the same national guidelines apply as those you follow at home. In response to the government policy, we at FarmCamps will ensure that all activities will take place in adapted form, so that the 1.5-meter distance rule is guaranteed.

I have booked a holiday. Will this go ahead?

I have booked a holiday. Will this go ahead?I have booked a holiday. Will this go ahead?

Yes, your holiday on the farm will go ahead as normal. Following the announced measures of Monday March 23th, it has become apparent that keeping our farms open currently depends on the decisions of the various municipalities. We are in contact with the local municipalities for all our locations to map out the impact for FarmCamps and your holiday. This may take some time.

If your holiday cannot go through due to government measures, you will be informed by us by email and together we will look at the possibilities for a new arrival date. Please note: this email may end up in the unwanted items. If there is an adjusted situation in a region booked by you, it will be mentioned at the bottom of this page.

May I change the dates of my stay?

May I change the dates of my stay? May I change the dates of my stay?

Yes, you may. In the event of restrictions imposed by the local authorities of your destination, you will be notified by us by email. Please note that this email may end up in the unwanted items. 

Can I cancel (free of charge)?

Can I cancel (free of charge)?Can I cancel (free of charge)?

We advise you to first check your own travel insurance policy for more information about cancelling your holiday. Cancelling your holiday with FarmCamps because of the coronavirus is possible but not free of charge. Our booking terms and conditions are applicable.

I am not allowed to leave my country due to government guidelines (travel ban for Belgium and Germany), what should I do?

I am not allowed to leave my country due to government guidelines (travel ban for Belgium and Germany), what should I do?I am not allowed to leave my country due to government guidelines (travel ban for Belgium and Germany), what should I do?

If you have booked a holiday from Belgium or Germany and are therefor dealing with the travel ban imposed by the government in these countries, we understand that you are concerned about your holiday. We contacted our Belgian and German guests with an arrival date until April 19 by email. Please note that this email may have ended up in the unwanted items. Together we will look at the possibilities for finding a suitable new arrival date.

What health related agreements have been made with the farmer?

What health related agreements have been made with the farmer?What health related agreements have been made with the farmer?

Our farmers keep us up to date of any absences due to sickness, signs of illness within their family or business. If there is any doubt about the situation on any of our farms, we will discuss and decide with the farmers what measures need to be taken and if their farm needs to be temporarily closed. If that is the case, then guests who have booked the farms in question will be informed immediately and the booking can be changed free of charge. Please refer to the terms and conditions on the bottom of this page.

I feel unwell, what should I do?

I feel unwell, what should I do?I feel unwell, what should I do?

In the event that you, someone in your travelling party or any associates that you have regular contact with have symptoms related to the coronavirus (coughing, bad throat, fever), we must unfortunately ask you to stay home. Please contact our customer service department to amend your booking to a different period or location, free of charge. Please refer to the terms and conditions on the bottom of this page.

Terms and conditions

Terms and conditionsTerms and conditions

Terms and conditions for changing your booking free of charge

  • From 14 days no later than 1 day prior to your arrival date, you may amend your booking free of charge to a comparable period in 2021 or an available period in 2020 (for example the autumn holidays). If anything changes in terms of conditions or measures for your booked arrival date / farm, we will contact you by e-mail. Please note: this email may end up in the unwanted items.
  • If there is a price difference between the new holiday and the one originally booked, then you will be charged the difference. If the difference is in your favour you will receive the difference.
  • We kindly request you to send us your request for a rebooking by e-mail (reservering@farmcamps.nl). In this way we can process the administrative actions involved as quickly as possible.
  • These conditions only apply during the corona crisis.

Conditions for cancellation:

Cancelling your holiday with FarmCamps because of the corona virus is possible but not free of charge. Our booking terms are applicable.

What is the situation per region?

What is the situation per region?What is the situation per region?

Zeeland

The local authorities in Zeeland decided on Friday, March 27, that all Zeeland campsites, vacationparks and hotels will temporarily close until May 10. This means that the holiday of guests who have booked a holiday at one of the FarmCamps farms below, with an arrival date until May 10, unfortunately cannot go through. If your arrival date falls within this period, we will contact you by email. Please note: this e-mail may end up in the unwanted items.

This situation has an impact on the following FarmCamps farms:

  • De Kamperhoek
  • Five Star
  • Mariekerke
  • Oranjepolder

South-Holland

The local authorities in Rotterdam-Rijnmond decided on Wednesday, April 1, that all campsites, vacationparks and hotels will temporarily close until April 24. This means that the holiday of guests who have booked a holiday at one of the FarmCamps farms below, with an arrival date until April 24, unfortunately cannot go through. If your arrival date falls within this period, we will contact you by email. Please note: this e-mail may end up in the unwanted items.

This situation has an impact on the following FarmCamps farms:

  • Op Flakkee

The local authorities in Midden-Holland decided on Wednesday, April 1, that all campsites and vacationparks will temporarily close until May 10. This means that the holiday of guests who have booked a holiday at one of the FarmCamps farms below, with an arrival date until May 10, unfortunately cannot go through. If your arrival date falls within this period, we will contact you by email. Please note: this e-mail may end up in the unwanted items.

This situation has an impact on the following FarmCamps farms:

  • Stolkse Weide

North-Brabant

The local authorities in North-Brabant decided on Thursday, April 2, that all campsites, vacationparks and hotels will temporarily close until May 10. This means that the holiday of guests who have booked a holiday at one of the FarmCamps farms below, with an arrival date until May 10, unfortunately cannot go through. If your arrival date falls within this period, we will contact you by email. Please note: this e-mail may end up in the unwanted items.

This situation has an impact on the following FarmCamps farms:

  • De Smulhoeve
  • Breehees
  • Op de Beemd
  • Vorstenbosch